How can we help?

Sales, alliances, press, or platform questions — our team is here to help you move faster.

CONTACT

We prioritize your message

We respond to every inquiry and route it to the right team quickly.

Choose a lane

Pick the path that best matches your question—we'll make sure it reaches the right people.

Sales & upgrades

Discuss pricing, onboarding timelines, proof-of-concept milestones, or procurement questionnaires.

Partnerships

Technology referrals, reseller motions, embedded finance collaborations, or joint customer wins.

Technical support

Active merchants should open in-product tickets so engineers inherit logs and account context automatically.

GENERAL INBOX

support@totopay.net

For general inquiries, email us at the address below. Replace it with your production support mailbox before going live.

Compose email

Coverage windows

Inbound email is monitored on business days. Critical production incidents should route through Helpdesk with reproduction details for fastest turnaround.

What to include

Concise subject, desired outcome, timelines, attachments for procurement, and—when relevant—sandbox reproduction steps without exposing secrets.

Not sure which lane?

Start with the general inbox. We'll triage and connect you.

Email us

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